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The Effect of SNS Prosumer Activity Characteristics and Relationship Quality on User Satisfaction and Loyalty Intention
Do-Hee Kwon, Chul-Ho Cho
J Korean Soc Qual Manag. 2019;47(1):125-138.   Published online March 31, 2019
DOI: https://doi.org/10.7469/JKSQM.2019.47.1.125
                                    
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The Effect of Corporate Cultural Marketing Activities on Brand Image and Loyalty - Focused on Naver Library, Starfield Library and Hyundai Card Library -
Eunah Jeong, Seunglee Choi, Jeongil Choi
J Korean Soc Qual Manag. 2018;46(4):1015-1028.   Published online December 31, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.4.1015
                                    
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An Effect of O2O Service Users’Motivation on Loyalty through Expectation-Confirmation and Satisfaction
Ki-Hoon An, Sin Bok Lee, Sae Bom Lee, Yung Ho Suh
J Korean Soc Qual Manag. 2018;46(4):923-938.   Published online December 31, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.4.923
                                    
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A Study on the Relationship between Service Quality (HISTOQAUL) and Experience Flow, Tourism Satisfaction and Loyalty in Cultural Heritage Tourism
Dae-Wook Ji, Jong-Woo Park
J Korean Soc Qual Manag. 2018;46(3):607-624.   Published online September 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.3.607
                                    
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The empirical study on e-learning quality and its relevant constructs
Misook Lee
J Korean Soc Qual Manag. 2017;45(4):917-932.   Published online December 31, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.4.917
                                    
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An Effect of Image and Satisfaction of Job Information Sites for High Quality Human Resources on Relationship Quality and Loyalty Intention
Chul-Ho Cho
J Korean Soc Qual Manag. 2017;45(2):275-292.   Published online June 30, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.2.275
                                    
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The Structural Effects of Relational Benefits on Brand Loyalty in Financial Institute
Jungbin Jang, Shin Kim, Jeongil Choi
J Korean Soc Qual Manag. 2017;45(1):39-54.   Published online March 31, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.1.039
                                    
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A Study on the Effects of the Mobile Telecommunication Quality on Customer Satisfaction and Customer Loyalty. -Focus on Moderation effect of Switching Barrier-
Byeong-Seo Min
J Korean Soc Qual Manag. 2016;44(4):921-934.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.921
                              
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The Effects of Customer Experience at the Banks on Customer loyalty
Gilgu Jeon, Hanjoo Yoo
J Korean Soc Qual Manag. 2016;44(2):357-372.   Published online June 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.2.357
                              
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Literature Review on the Service Quality in KSQM for 50 Years
Youn Sung Kim
J Korean Soc Qual Manag. 2016;44(2):265-276.   Published online June 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.2.265
                                 Cited By 1
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Factors Affecting the Mobile Instant Messenger Satisfaction, Loyalty, and Switching Intention
J Korean Soc Qual Manag. 2015;43(4):545-558.   Published online December 31, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.4.545
                              
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The Relationships among Suitability of the Entertainer Advertising Model, Relationship Quality and Brand Loyalty in Coffee Shop
YeongGug Kim, HyunKyu Park, JangHyeon Nam
J Korean Soc Qual Manag. 2015;43(3):383-396.   Published online September 30, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.3.383
                              
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Customer satisfaction and competitiveness in Global Company: Structural Equation Modeling(SEM) approach to identify the role quality factor
Kim Gye Soo, Park Jong Cheol
J Korean Soc Qual Manag. 2015;43(1):43-55.   Published online March 31, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.1.043
                                 Cited By 1
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A Study on the Interrelationship among Service Quality, Customer Satisfaction and Customer Loyalty by Distribution Channel, in the Dehumidifier Goods Industry
Kyusik Kim, Sangbok Ree
J Korean Soc Qual Manag. 2014;42(4):665
            
Excellence for Organization Quality Management Innovation Challenge -Comparison of Korea and China-
Gye-Soo Kim, Da-Peng Xu
J Korean Soc Qual Manag. 2013;41(4):499
DOI: https://doi.org/10.7469/JKSQM.2013.41.4.499
            
Effect of Difference Education Quality on Student Satisfaction and Student Loyalty
Gye-Soo Kim
J Korean Soc Qual Manag. 2013;41(1):53
DOI: https://doi.org/10.7469/JKSQM.2013.41.1.053
               Cited By 1
Impact of Product and Service Quality on Service and Product Loyalty in a Automobile Industry
Hye Jeong Bae, Hosun Rhim, Hojung Shin, In-Seok Yang, Seuck-Cheun Yoo
J Korean Soc Qual Manag. 2012;40(4):599
DOI: https://doi.org/10.7469/JKSQM.2012.40.4.599
               Cited By 4
The Effects of the Perceived Call Center Service Quality on Service Loyalty - Focused on Mediating Effects of the Perceived Brand Personality -
Myeong Sik Lee, Gyoung Suk Kim
J Korean Soc Qual Manag. 2012;40(4):531
DOI: https://doi.org/10.7469/JKSQM.2012.40.4.531
               Cited By 2
The Effect of Components of Interactivity on Satisfaction, Trust, Commitment and Loyalty in Online Community
Yong-Gil Choi, Dong-Choon Choi, Sung-Su Lee
J Korean Soc Qual Manag. 2007;35(4):123
            
The Factors for Service Recovery of Family Restaurant and Mobile Telecommunication Service
Se-Gu Oh
J Korean Soc Qual Manag. 2007;35(4):111
            
Relationship between Business-to-Business Service Quality and Loyalty : An Application of the IMP Model
Ja-Young Choi, Ju-Young Park
J Korean Soc Qual Manag. 2007;35(1):124
            
The Study on the Effect of Health Care Service Quality upon Customer Loyalty : Based upon SERVPERF
Sang-Sook Han, In-Sun Son, Ja-Chul Gu, Sang-Chul Lee
J Korean Soc Qual Manag. 2007;35(1):61
            
Measuring Service Quality of Management Consulting
Byung-Ho Park, Dong-Won Lee, Youn-Sung Kim
J Korean Soc Qual Manag. 2005;33(3):47
            
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