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Analyzing Factors Influencing Customer Satisfaction and Dissatisfaction: An Integrated Approach Using Servicescape, SERVQUAL, and the Kano Model
Eun Hye Kim, Hyeon Dong Kim, Ki-Hyun Um
J Korean Soc Qual Manag. 2024;52(4):675-698. Published online December 31, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.4.675
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Analysis of Defence Service Quality using PCSI Index and an Empirical Comparative Analysis - Focusing on Small Businesses less than 100 Employees
Yoon-Wook Nam, Dong-Hyeon Ko, Hyun-Min Kim, Kowan-Woo Lee
J Korean Soc Qual Manag. 2023;51(1):37-54. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.37
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A Study on the Improvement of Airline Educational Service Quality Factors using PCSI Index : Focusing on K-airline
MinKyo Kim, YounSung Kim, SungUk Lim
J Korean Soc Qual Manag. 2020;48(2):329-344. Published online June 26, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.2.329
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The Quality Improvement of Medical Tourism Education Service Applying Kano Model
Ha Rim Byun, Jong Woo Park
J Korean Soc Qual Manag. 2020;48(2):309-328. Published online June 26, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.2.309
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Validity Analysis of Korean Food for Launching Halal Market in Egypt Using the Kano-Timko Model with Conjoint Anlaysis
Young Seok Son, Byong Seo Lee, Kyung Soo Na
J Korean Soc Qual Manag. 2019;47(2):345-365. Published online June 30, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.2.345
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Customer Satisfaction Analysis of Smart Car Features Using the Kano Model : a Comparative Analysis of Similar Research Cases
Young Tai Kang, Kyu Suk Chung
J Korean Soc Qual Manag. 2018;46(3):717-738. Published online September 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.3.717
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A study on Service the Quality of Defence Quality Assurance Activites using Kano Model by Company Size
Sunghoon Kim, Hyun-Soo Seo
J Korean Soc Qual Manag. 2018;46(3):397-410. Published online September 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.3.397
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Effect of Customer Relationship Management(CRM) on Customer Satisfaction in the Equipment Construction Companies Using Kano Model
Seung Ho Lee, Seog Ju Chang
J Korean Soc Qual Manag. 2017;45(3):547-560. Published online September 30, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.3.547
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A study on Service Quality of Defence Quality Assurance Activites using Kano Model & PCSI Index
Hyun-Soo Seo, Jae-Hyun Seo, Hyun-Min Kim
J Korean Soc Qual Manag. 2017;45(2):261-274. Published online June 30, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.2.261
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Customer perception of auto service quality using Kano-SERVQUAL integrated approach - Focusing on the auto service of ‘H’company -
Hakgyun Kim, Haegeun Song, Young T. Park
J Korean Soc Qual Manag. 2016;44(4):965-981. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.965
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A Study on the Customer Satisfaction for Smart Audio's Concept Features through the Kano Model
HoonChul Shin, Jonghak Kim, Young-Taek Park
J Korean Soc Qual Manag. 2016;44(4):951-963. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.951
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An Analysis of Ordinary Mail Service Quality Attributes using Kano Model and Decision Tree Model
Hyeon Deok Choi, Moon Charn Riew
J Korean Soc Qual Manag. 2016;44(4):883-895. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.883
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A Study on Airline Service Quality Assessment using Potential Customer Satisfaction Improvement Index Based on Kano Model- Centered around Chinese Passengers
lin Qi, Kyu Suk Chung
J Korean Soc Qual Manag. 2016;44(4):813-831. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.813
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Literature Review on the Service Quality in KSQM for 50 Years
Youn Sung Kim
J Korean Soc Qual Manag. 2016;44(2):265-276. Published online June 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.2.265
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Measuring Creativity of Ideas and the Corresponding Customer Satisfaction
Ikseon Kang, Haegeun Song, Young-Taek Park
J Korean Soc Qual Manag. 2016;44(1):139-152. Published online March 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.1.139
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A Strategy for EMS Service Quality Improvement Using Kano Model and Improvement-Gap Analysis
Myung Sub Kim, Moon Charn Riew
J Korean Soc Qual Manag. 2015;43(3):397-408. Published online September 30, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.3.397
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Regarding the Preliminary Feasibility Study of National R＆D Program : With Focus on the Applicability of Theory of Attractive Quality
Sung-Min Yim, Uk Jung
J Korean Soc Qual Manag. 2014;42(2):131
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An Application of Idea Generation Methods to Kano Quality Model
Tai-Young Kim, Young-Taek Park
J Korean Soc Qual Manag. 2011;39(2):305
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The Classification of Logistics Service Quality through the utilization of Kano Model
Gi-Du Kang, Seung-Ho Ahn, Hong-Sik Cheon, Woo-Yeong Lee
J Korean Soc Qual Manag. 2009;37(2):32
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A Study on the Classification of KTX Customers by the Kano Model and Customer Satisfaction and Switching Barriers : Comparing with the Airline and Express Bus Customers
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2005;33(3):71
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