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A Study on Service Quality Improvement in Adult Day Care Centers-Applying the Kano Model and Customer Satisfaction Coefficients
Seohyoun Park, Sangshik Lee
J Korean Soc Qual Manag. 2025;53(4):685-704.   Published online December 31, 2025
DOI: https://doi.org/10.7469/JKSQM.2025.53.4.685
                                    
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A study on Service Quality of Defence Quality Assurance Activites using Kano Model & PCSI Index
Hyun-Soo Seo, Jae-Hyun Seo, Hyun-Min Kim
J Korean Soc Qual Manag. 2017;45(2):261-274.   Published online June 30, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.2.261
                                    
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