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J Korean Soc Qual Manag
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Journal of Korean Society for Quality Management
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A Study on the Impact of
Customer Relationship Management
Strategy on Relationship Quality and Customer Loyalty: Focused on for Parents Who Use Infant and Toddler Education Institutions
Eun Joung Kim, Hyo Jung Yoon, Jong Woo Park
J Korean Soc Qual Manag.
2024;52(2):303-322. Published online June 30, 2024
DOI:
https://doi.org/10.7469/JKSQM.2024.52.2.303
Effect of
Customer Relationship Management
(CRM) on Customer Satisfaction in the Equipment Construction Companies Using Kano Model
Seung Ho Lee, Seog Ju Chang
J Korean Soc Qual Manag.
2017;45(3):547-560. Published online September 30, 2017
DOI:
https://doi.org/10.7469/JKSQM.2017.45.3.547
The Structural Effects of Relational Benefits on Brand Loyalty in Financial Institute
Jungbin Jang, Shin Kim, Jeongil Choi
J Korean Soc Qual Manag.
2017;45(1):39-54. Published online March 31, 2017
DOI:
https://doi.org/10.7469/JKSQM.2017.45.1.039
A Study on the Effect of Brand Value Through Residential Satisfaction for CRM of Home Builders
Suk Hwang Jung, Seog Ju Chang
J Korean Soc Qual Manag.
2016;44(2):425-450. Published online June 30, 2016
DOI:
https://doi.org/10.7469/JKSQM.2016.44.2.425
A symbiotic evolutionary algorithm for the clustering problems with an unknown number of clusters
Kyoung-Seok Shin, Jae-Yun Kim
J Korean Soc Qual Manag.
2011;39(1):98
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