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The Effect of Flight Attendant’s Ego State on Job Satisfaction and Customer Orientation -Focused on Transactional Analysis-
Jiwon Moon, Jiyoung Yeon, Jeongil Choi
J Korean Soc Qual Manag. 2018;46(1):135-152.   Published online March 31, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.1.135
                                    
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An Effect of Psychological Empowerment on Employees' Voluntary Service Attitude in the Elderly Care Hospital: Moderating Effect of LMX
Ok-Soon Shin, Chul-Ho Cho
J Korean Soc Qual Manag. 2018;46(1):75-94.   Published online March 31, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.1.075
                                    
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The Effects of Service Quality of Education on Service Commitment - Focused on Life Insurance Planners -
Injoung Bae, Jeongil Choi, Miseon Kang, Sungeun Lim
J Korean Soc Qual Manag. 2013;41(1):79
DOI: https://doi.org/10.7469/JKSQM.2013.41.1.079
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