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J Korean Soc Qual Manag
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Journal of Korean Society for Quality Management
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A Study on the Mediating Effect of Self-Efficacy in the Relationship between Self-leadership and
Customer Orientation
: Focusing on Airline Cabin Crew
Do-Hee Kwon, Seung-hae Lee
J Korean Soc Qual Manag.
2022;50(3):441-457. Published online September 30, 2022
DOI:
https://doi.org/10.7469/JKSQM.2022.50.3.441
The Effect of Flight Attendant’s Ego State on Job Satisfaction and
Customer Orientation
-Focused on Transactional Analysis-
Jiwon Moon, Jiyoung Yeon, Jeongil Choi
J Korean Soc Qual Manag.
2018;46(1):135-152. Published online March 31, 2018
DOI:
https://doi.org/10.7469/JKSQM.2018.46.1.135
An Effect of Psychological Empowerment on Employees' Voluntary Service Attitude in the Elderly Care Hospital: Moderating Effect of LMX
Ok-Soon Shin, Chul-Ho Cho
J Korean Soc Qual Manag.
2018;46(1):75-94. Published online March 31, 2018
DOI:
https://doi.org/10.7469/JKSQM.2018.46.1.075
The Effects of Service Quality of Education on Service Commitment - Focused on Life Insurance Planners -
Injoung Bae, Jeongil Choi, Miseon Kang, Sungeun Lim
J Korean Soc Qual Manag.
2013;41(1):79
DOI:
https://doi.org/10.7469/JKSQM.2013.41.1.079
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