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The Service Failure of Global Large Distribution Companies: the Failure Factors by Service Marketing Mix
Young Jae Lee, Suk Bong Choi
J Korean Soc Qual Manag.
2019;47(3):641-659. Published online September 27, 2019
DOI:
https://doi.org/10.7469/JKSQM.2019.47.3.641
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