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A Empirical Study on Applying the BSC for Service Quality Development
Hyung-Wook Kim, Hyuck-Tae Kwon, Hyung-Seok Oh
J Korean Soc Qual Manag. 2009;37(1):20
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Analysis of Causal Relationship among Performance Factors of Quality Management in Korean Public Enterprises : Using Malcolm Baldrige Non-profit Criteria
Jae-Young Moon, Sang-Chul Lee, Dong-Ki Lee, Young-Ho Suh
J Korean Soc Qual Manag. 2009;37(1):10
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A Comparative Study on the Service Efficiency Index(SEI) and Service Quality Consistency Index(SQCI) using the SQI
Gwang-Suk Song, Han-Joo Yoo
J Korean Soc Qual Manag. 2008;36(4):102
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Effects of Limited Capacity on Screening Procedures Using a Surrogate Variable
Ik-Jun Choi, Sung-Hoon Hong
J Korean Soc Qual Manag. 2008;36(4):77
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A Study on the Integration of Local Public Enterprise Evaluation(LPEE) and Malcolm Baldrige Model(MBM)
Kil-Soo Choi
J Korean Soc Qual Manag. 2008;36(4):65
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A Scale for Measuring Standardization of Service Encounter Process
Chang-Juek Suh, Se-Young Lee
J Korean Soc Qual Manag. 2008;36(4):47
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Quality Characteristics for the Quality Evaluation of Information System
Ji-Myung Kim, Kwan-Suk Lee
J Korean Soc Qual Manag. 2008;36(4):19
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An Empirical Study of Museum Marketing Activation which are Introduced Quality Management
Myung-Ae Suh, Sang-Bok Ree
J Korean Soc Qual Manag. 2008;36(4):7
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Literature Review of Service Quality - Focused on Korean Research Papers -
Hyo-Seok Yang, Do-Kyung Sung, Choon-Burn Yoo
J Korean Soc Qual Manag. 2008;36(3):112
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Optimal 3G Telecommunication Service Switching Time Considering Telecommunication Quality of Service
Jong-Ryong Lee, kang-Hwa Choi, Soo-Wook Kim
J Korean Soc Qual Manag. 2008;36(3):76
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A Study on Influence Factors for the Customer Satisfaction in the Automobile Insurance Market
Ihn-Shik Lee
J Korean Soc Qual Manag. 2008;36(3):66
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An Empirical Study on Domestic Small Group Activities of Quality Improvement And Quality Improvement Tools
Chang-Jun Kim, Young-Gil Moon, Sun-Keun Seo
J Korean Soc Qual Manag. 2008;36(3):22
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A Method to Determine the Final Importance of Customer Attributes Considering Statistical Significance
Kyung-Mee O. Kim
J Korean Soc Qual Manag. 2008;36(3):1
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Continuous Quality Improvement of Medical Equipments Based on Clinical Monitoring: A Case Study of Dental Implants
Myung-Duk Kim, Tae-Gwan Eom, Young-Jin Kim
J Korean Soc Qual Manag. 2008;36(2):59
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Development of the Scale to Measure the Logistics Service Quality
Gi-Du Kang, Seung-Ho Ahn, Myung-Ki Chai
J Korean Soc Qual Manag. 2008;36(2):45
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Effects of Limited Capacity on Tolerance Design for Products With N-Type Quality Characteristics
Ik-Jun Choi, Sung-Hoon Hong
J Korean Soc Qual Manag. 2008;36(2):20
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The Optimal Operating Planning of Convention Systems for Service Quality
Chang-Dae Kim, Jae-Young Moon
J Korean Soc Qual Manag. 2008;36(1):40
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The Effects of TQM Factors on Business Results between Korean and Japanese Manufacturing Companies
Myung-Yong Lee, Kyu-Suk Chung, Jong-Soon Kim
J Korean Soc Qual Manag. 2008;36(1):20
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Design of Rectifying Screening Inspections under a Bivariate Normal Distribution
Sung-Hoon Hong, Ik-Jun Choi, Yoon-Dong Lee, Min-Koo Lee, Hyuck-Moo Kwon
J Korean Soc Qual Manag. 2007;35(4):147
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The Relationship between Internal Marketing and Service Quality in Telecommunication Sector
Kwan-Young Ahn, Rho-Gook Park
J Korean Soc Qual Manag. 2007;35(4):78
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Development and Application of An Integrated Model for Quality Management Systems
W.S. Shin, J.S. Yoo, S.B. Na
J Korean Soc Qual Manag. 2007;35(3):75
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Causal Relationship among Business Criteria in Korean National Quality Award
Jae-Young Moon, Sang-Chul Lee, Jae-Hee Suh, Yung-Ho Suh
J Korean Soc Qual Manag. 2007;35(3):55
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Implications of TMF and QuEST Programs to Global Standardization Activities on Internet QoS in the Era of Digital Convergence
Do-Hoon Kim
J Korean Soc Qual Manag. 2007;35(3):37
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Measuring the Service Quality of Mobile Internet and Studying the Effects on Marketing Performance
Yoon-Seo Park, Seung-In Lee, Sam-Kwon Kim, Liu Yang
J Korean Soc Qual Manag. 2007;35(2):63
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Relationship between Business-to-Business Service Quality and Loyalty : An Application of the IMP Model
Ja-Young Choi, Ju-Young Park
J Korean Soc Qual Manag. 2007;35(1):124
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The Study on the Effect of Health Care Service Quality upon Customer Loyalty : Based upon SERVPERF
Sang-Sook Han, In-Sun Son, Ja-Chul Gu, Sang-Chul Lee
J Korean Soc Qual Manag. 2007;35(1):61
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An Affection of Blog Service Quality on Service Value and Customer Satisfaction : Focusing on Cyword
Chul-Ho Cho, Byung-Suh Kang
J Korean Soc Qual Manag. 2007;35(1):35
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A Study on Evaluation of Service Quality in the Retail Industry using the 6 sigma
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2006;34(4):110
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The Analysis of Human Error for Improving Customer Counseling Service Quality
Woong-Hee Park
J Korean Soc Qual Manag. 2006;34(4):78
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Service Quality of Internet-based Lecture and In-class Lecture at the University Level
Jae-Hong Yoon
J Korean Soc Qual Manag. 2006;34(4):65
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