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A Study on the Evaluation of the Service Quality and Revisit Intention in the Defense Logistics Support
Kwang-Ho Woo, Sang-Ryul Shim
J Korean Soc Qual Manag. 2012;40(2):145 DOI: https://doi.org/10.7469/JKSQM.2012.40.2.145
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The Evolution of Research on Quality: Papers Published in Journal of the Korean Society for Quality Management (2007-2011)
Don-Hee Lee, Youn-Sung Kim, Dong-Won Lee, Jung-Rae Cho
J Korean Soc Qual Manag. 2012;40(2):94 DOI: https://doi.org/10.7469/JKSQM.2012.40.2.094
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The Effects of Service Quality and Costs of Power Plant Maintenance Services on Customer Value and Customer Satisfaction
Jin-Ho Lee, Jong-Hoon Kim, Han-Joo Yoo
J Korean Soc Qual Manag. 2012;40(1):73 DOI: https://doi.org/10.7469/JKSQM.2012.40.1.073
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The Impact of Supplier Involvement, Customer Involvement, and Employee Learning/Training on Product Quality and Organizational Performance
J Korean Soc Qual Manag. 2012;40(1):1 DOI: https://doi.org/10.7469/JKSQM.2012.40.1.001
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A Study on the Relation of Service Quality and Customer Satisfaction in Complex Service System
Hyung-Wook Kim, Yung-Kwan Lee, Sun-Ho Sin
J Korean Soc Qual Manag. 2011;39(4):556
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A Study on the Service Quality Assessment Utilizing 6 Sigma - Focused on Domestic Banks -
Jong-Hoon Kim, Gwang-Suk Song, Han-Joo Yoo
J Korean Soc Qual Manag. 2011;39(4):527
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Causal Relationship of Infra, Process and Firm Performance on Supply Chain Quality Management
Ji-Young Park, Soo-Jung Oh, Soo-Wook Kim
J Korean Soc Qual Manag. 2011;39(4):464
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An Empirical Study on the Influence of Business Performance by the Defense Quality Management System
Jae-Yong Noh, Sang-Bok Ree
J Korean Soc Qual Manag. 2011;39(3):444
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QoS Analysis of a Distributed System Considering the Processing Time
Jung-Ho Kim, Jong-Hun Park
J Korean Soc Qual Manag. 2011;39(3):412
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A Comparison of Quality Awards Program in the Major G-20 for Developing a Korean National Quality Award Model
Tai-Kyoo Kim, Youn-Sung Kim
J Korean Soc Qual Manag. 2011;39(2):337
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The Effect of Quality Management System and Absorptive Capacity on the Competitiveness of Small and Medium Venture Manufacturing Company in Electric and Electronic Industry
Sung-Han Jin, Cheol-Gyu Lee, Dong-Myung Lee
J Korean Soc Qual Manag. 2011;39(2):292
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Mediating Effect of Trust in Supervisor on the Relationships Between Self-Leadership and Service Quality
Eun-Il Son, Jung-Su Song, Hyung-Il Koh
J Korean Soc Qual Manag. 2011;39(2):281
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The Effect of Quality Circle Activities upon Quality Circle Performance and Business Performance
Jin-Young Choi, Sang-Chul Lee, Kwang-Yong Kim, Sang-Chan Park, Yung-Ho Suh
J Korean Soc Qual Manag. 2011;39(2):188
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An Empirical Study on the Difference in Management Performance of Small-and Medium-sized Companies Due to the Types of ISO 9000 Quality Management Systems Certification Agencies
Yeong-Gi Kim, Yong-Tae Park
J Korean Soc Qual Manag. 2011;39(2):179
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Quality Determinants and Customer Satisfaction in Consulting Service for Small and Medium Sized Company
Young-Soon Chang
J Korean Soc Qual Manag. 2011;39(1):24
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Analyzing the Service Blueprint for Aircraft Cabin Service
Ji-Min Lee, Youn-Sung Kim, Dong-Won Lee
J Korean Soc Qual Manag. 2010;38(4):593
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Comparative Performance of the Size Determination Method Using Quality Loss Function
Sung-Uk Lim, Hyoun-Jung Kang, Young-Taek Park
J Korean Soc Qual Manag. 2010;38(4):587
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The Relationship between Service Quality and Satisfaction of E-government Self Service Technology (SST)
Weon-Sang Yoo, Jonathan S. Kim, Sung-Bin Cho
J Korean Soc Qual Manag. 2010;38(4):549
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A Study on Improvement of Market Share Rate in Open Market through Service Quality Improvement
Won-Hyung Lee, Jin-Oh An, Yong-Soo Kim
J Korean Soc Qual Manag. 2010;38(3):340
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Data Technology: New Interdisciplinary Science & Technology
Sung-Hyun Park
J Korean Soc Qual Manag. 2010;38(3):294
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An Analysis of Relationship between ISO 9000 Quality Management Principles and ISO 9001 Requirements
Hyung-Gyoo Won
J Korean Soc Qual Manag. 2010;38(2):276
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Research on grading the quality level and developing the comparability index of the national statistics
Kyu-Ho Shim
J Korean Soc Qual Manag. 2010;38(2):150
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An Empirical Study on How the Quality Attribute and the Perceived Quality Effect to the Customer Attitude for Agricultural Products and Food Industry
Hyun-Woo Choi, Sang-Bok Ree
J Korean Soc Qual Manag. 2010;38(1):108
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An Empirical Study on the Effect and Operation of QMS
Deok-Soo Lee
J Korean Soc Qual Manag. 2010;38(1):101
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A Study on the Relationship of Process Quality, Outcome Quality, and Management Performance - Combination of Service Quality and BSC Concept for Insurance Industry -
Hyung-Wook Kim
J Korean Soc Qual Manag. 2009;37(4):43
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Effect of Managerial Ideologies on Service Quality and Organizational Effectiveness - Focused on the Moderating Effect of Job Emotionality -
Yung-Ho Cho, Hye-Sook Lee, Hyung-Do Seo
J Korean Soc Qual Manag. 2009;37(3):18
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An Effect of the Improvement Activities on the Financial Performance
Kyu-Suk Chung
J Korean Soc Qual Manag. 2009;37(3):1
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The Classification of Logistics Service Quality through the utilization of Kano Model
Gi-Du Kang, Seung-Ho Ahn, Hong-Sik Cheon, Woo-Yeong Lee
J Korean Soc Qual Manag. 2009;37(2):32
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A Study on the Measurement of Service Efficiency using DEA - Focused on the SQI of Five Domestic Banks in Korea -
Jin-Wang Kim, Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2009;37(1):80
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Performance Analysis for Supply Chain Quality Management
Tai-Kyoo Kim, One-Soon Hyun
J Korean Soc Qual Manag. 2009;37(1):69
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