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Measuring the Service Quality of Mobile Internet and Studying the Effects on Marketing Performance
Yoon-Seo Park, Seung-In Lee, Sam-Kwon Kim, Liu Yang
J Korean Soc Qual Manag. 2007;35(2):63
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Relationship between Business-to-Business Service Quality and Loyalty : An Application of the IMP Model
Ja-Young Choi, Ju-Young Park
J Korean Soc Qual Manag. 2007;35(1):124
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The Study on the Effect of Health Care Service Quality upon Customer Loyalty : Based upon SERVPERF
Sang-Sook Han, In-Sun Son, Ja-Chul Gu, Sang-Chul Lee
J Korean Soc Qual Manag. 2007;35(1):61
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An Affection of Blog Service Quality on Service Value and Customer Satisfaction : Focusing on Cyword
Chul-Ho Cho, Byung-Suh Kang
J Korean Soc Qual Manag. 2007;35(1):35
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A Study on Evaluation of Service Quality in the Retail Industry using the 6 sigma
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2006;34(4):110
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The Analysis of Human Error for Improving Customer Counseling Service Quality
Woong-Hee Park
J Korean Soc Qual Manag. 2006;34(4):78
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Service Quality of Internet-based Lecture and In-class Lecture at the University Level
Jae-Hong Yoon
J Korean Soc Qual Manag. 2006;34(4):65
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A Study on the Application of CMMI for Aircraft Software Development Process Improvement
Sung-Ju Lee, Jae-Wook Yoon, Jai-Hyun Byun
J Korean Soc Qual Manag. 2006;34(3):1
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A Moderating Effect of CEO Support on the Relationship between SCM Practice and SCM Performance
Sun-Hee Youn, Hyoung-Wook Kim, Ho-Suk Choi
J Korean Soc Qual Manag. 2006;34(2):107
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Replication of Internal Service Quality Battery : The Assessment of Its Reliability and Validity
Gi-Du Kang
J Korean Soc Qual Manag. 2006;34(2):77
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An Effect of Service Quality Factors on Customer Satisfaction in Infant Education Institutes : Centered on the Comparison of Kindergartens and Daycare Centers
J Korean Soc Qual Manag. 2006;34(2):48
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A Dynamic Resource Allocation on Service Quality of Internet Shopping-mall
Soo-Il Kwak, Kang-Hwa Choi, Soo-Wook Kim
J Korean Soc Qual Manag. 2005;33(4):21
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A Study on the Classification of KTX Customers by the Kano Model and Customer Satisfaction and Switching Barriers : Comparing with the Airline and Express Bus Customers
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2005;33(3):71
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Measuring Service Quality of Management Consulting
Byung-Ho Park, Dong-Won Lee, Youn-Sung Kim
J Korean Soc Qual Manag. 2005;33(3):47
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A Systematic Generation of CTQ Candidates in DFSS/C : Methodology Development and A Case Study
Kwang-Jae Kim, Dae-Kee Min, Deok-Hwan Kim, Bong Choi, Pal-Hun Lee, Seung-Hyun Lee
J Korean Soc Qual Manag. 2005;33(2):74
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An Application of the HoQ Framework to Website Performance Improvement: Case Study of an Online Education Website
Do-Hoon Kim, Young-Ho Suh, In-Sung Roh
J Korean Soc Qual Manag. 2005;33(2):40
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Certifying the Quality of Electronic Commerce Services
Doug-W. Choi
J Korean Soc Qual Manag. 2005;33(2):1
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A Study on the Efficiency of Total Quality Management Activities in Service Sector
Yoo Hanjoo
J Korean Soc Qual Manag. 2004;32(4):92
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A Study on the Effects of ISO 9001/2000 Certification Factors on Performance of Service Quality and Customer Satisfaction
Kim Jae Hwan
J Korean Soc Qual Manag. 2004;32(4):64
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A Study on the Logistics Service Quality, Customer Satisfaction, Relationship Quality and Repurchase Intention in Internet Shopping Mall
An Un-Seok
J Korean Soc Qual Manag. 2004;32(4):30
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UNDERSTANDING SERVICE QUALITY: A MULTIDIMENSIONAL SCALING APPROACH
J Korean Soc Qual Manag. 2004;32(3):68
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A Study on the Difference Factors in Service Quality for Hospital Industries
Park Jin Young
J Korean Soc Qual Manag. 2004;32(3):45
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The Relationship of the Service Quality, Customer Satisfaction and Re-use Intention in Golf Culb
Lee Sang Suk
J Korean Soc Qual Manag. 2004;32(3):10
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A Study on the Service Quality Level and Switching Barriers in the Retail Industry -Comparing Department Store with Discount Store-
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J Korean Soc Qual Manag. 2004;32(2):109
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A Study on the Effects of Flow on Customer Purchase Intention in Internet Shopping Malls
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J Korean Soc Qual Manag. 2004;32(2):24
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A Preliminary Study on the Satisfaction of Mobile Internet Service Usage
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J Korean Soc Qual Manag. 2004;32(2):15
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A Comparative Study on Total Quality Management Education between Manufacturing and Service Companies in Korea
J Korean Soc Qual Manag. 2003;31(4):55
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The Relationship between Empowerment and Service Quality, and Moderating Effects of Tenure
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J Korean Soc Qual Manag. 2003;31(4):19
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The Influence of After Sales Services Quality on the Repurchase and Word-of-Mouth Effect - Korean Home Appliance
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J Korean Soc Qual Manag. 2003;31(2):1
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A Comparative Study on Service Quality in the Korean Insurance Industry using SERVPERF
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J Korean Soc Qual Manag. 2003;31(1):42
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