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Developing Innovation Index of Hospital Service Using 6 Sigma and SERVQUAL
Ka-Eun Oh, Won-Sook Bak, Sang-Sook Han, Sang-Chan Park, Sang-Chul Lee
J Korean Soc Qual Manag. 2013;41(4):555
DOI: https://doi.org/10.7469/JKSQM.2013.41.4.555
               Cited By 1
An Empirical Study on the Influence Factors of the Mobile Cloud Storage Service Satisfaction
Kwangdoo Choi, Insu Cho, Heejun Park, Kiwon Lee, Junmo Kang
J Korean Soc Qual Manag. 2013;41(3):381
DOI: https://doi.org/10.7469/JKSQM.2013.41.3.381
               Cited By 5
Image Improvement and Trust Building of Traditional Medical Service Considered Emotional Attachment
Chul-Ho Cho
J Korean Soc Qual Manag. 2013;41(2):261
DOI: https://doi.org/10.7469/JKSQM.2013.41.2.261
TQM Factors and Their Impact on Service Recovery and Service Performance - In restaurant settings -
Jong Bae Suk, Soong Hwan Chung, Kanghwa Choi
J Korean Soc Qual Manag. 2013;41(1):95
DOI: https://doi.org/10.7469/JKSQM.2013.41.1.095
               Cited By 2
The Effects of Service Quality of Education on Service Commitment - Focused on Life Insurance Planners -
Injoung Bae, Jeongil Choi, Miseon Kang, Sungeun Lim
J Korean Soc Qual Manag. 2013;41(1):79
DOI: https://doi.org/10.7469/JKSQM.2013.41.1.079
               Cited By 3
Impact of Product and Service Quality on Service and Product Loyalty in a Automobile Industry
Hye Jeong Bae, Hosun Rhim, Hojung Shin, In-Seok Yang, Seuck-Cheun Yoo
J Korean Soc Qual Manag. 2012;40(4):599
DOI: https://doi.org/10.7469/JKSQM.2012.40.4.599
               Cited By 4
A Study on Quality Improvement of Website Services
Jun Hyun Park, Min Soo Jun, Choonjong Kwak
J Korean Soc Qual Manag. 2012;40(4):559
DOI: https://doi.org/10.7469/JKSQM.2012.40.4.559
               Cited By 1
A Study on the Effects of the Port Service Quality on Customer Satisfaction and Performance in Incheon Port
SooMan Kim, HaeSup Choi, Youn Sung Kim, Hong Sung Yoo, Seuck-Cheun Yoo, Seo-Young Kim
J Korean Soc Qual Manag. 2012;40(4):543
DOI: https://doi.org/10.7469/JKSQM.2012.40.4.543
               Cited By 2
The Effects of the Perceived Call Center Service Quality on Service Loyalty - Focused on Mediating Effects of the Perceived Brand Personality -
Myeong Sik Lee, Gyoung Suk Kim
J Korean Soc Qual Manag. 2012;40(4):531
DOI: https://doi.org/10.7469/JKSQM.2012.40.4.531
               Cited By 2
A Study on the Priorities of Quality Dimensions for the Quality Competitive Advantage
Sung-Hong Kim
J Korean Soc Qual Manag. 2012;40(2):156
DOI: https://doi.org/10.7469/JKSQM.2012.40.2.156
               Cited By 3
A Study on the Evaluation of the Service Quality and Revisit Intention in the Defense Logistics Support
Kwang-Ho Woo, Sang-Ryul Shim
J Korean Soc Qual Manag. 2012;40(2):145
DOI: https://doi.org/10.7469/JKSQM.2012.40.2.145
               Cited By 1
A study on Mobile SNS Attributes Effects on Information share, Relationship formation, and User satisfaction
Sun-Hee Sim, Jae-Young Moon
J Korean Soc Qual Manag. 2012;40(1):60
DOI: https://doi.org/10.7469/JKSQM.2012.40.1.060
               Cited By 11
Corrective Action Strategy based on SWOT Analysis in Service FMEA
Hyuck-Moo Kwon
J Korean Soc Qual Manag. 2012;40(1):25
DOI: https://doi.org/10.7469/JKSQM.2012.40.1.025
               Cited By 4
Public Internet Service and Customer Satisfaction with a Focus on Public Agencies in Korea
Hee-Jun Park, Seok-Hee Son, Hong-Sung Kim
J Korean Soc Qual Manag. 2011;39(4):565
A Study on the Relation of Service Quality and Customer Satisfaction in Complex Service System
Hyung-Wook Kim, Yung-Kwan Lee, Sun-Ho Sin
J Korean Soc Qual Manag. 2011;39(4):556
A Study on the Service Quality Assessment Utilizing 6 Sigma - Focused on Domestic Banks -
Jong-Hoon Kim, Gwang-Suk Song, Han-Joo Yoo
J Korean Soc Qual Manag. 2011;39(4):527
QoS Analysis of a Distributed System Considering the Processing Time
Jung-Ho Kim, Jong-Hun Park
J Korean Soc Qual Manag. 2011;39(3):412
Mediating Effect of Trust in Supervisor on the Relationships Between Self-Leadership and Service Quality
Eun-Il Son, Jung-Su Song, Hyung-Il Koh
J Korean Soc Qual Manag. 2011;39(2):281
Quality Determinants and Customer Satisfaction in Consulting Service for Small and Medium Sized Company
Young-Soon Chang
J Korean Soc Qual Manag. 2011;39(1):24
A Study on Revisiting Intentions of Medical Institution Customers and Service Quality Factors Influencing Word-of-Mouth Effect
Kyoung-Hwan Kim, Young-Il Chang, You-Soo Jung
J Korean Soc Qual Manag. 2011;39(1):15
Analyzing the Service Blueprint for Aircraft Cabin Service
Ji-Min Lee, Youn-Sung Kim, Dong-Won Lee
J Korean Soc Qual Manag. 2010;38(4):593
The Relationship between Service Quality and Satisfaction of E-government Self Service Technology (SST)
Weon-Sang Yoo, Jonathan S. Kim, Sung-Bin Cho
J Korean Soc Qual Manag. 2010;38(4):549
Analyzing the Causal Relationship between Qualities, Satisfaction, and Trust in Public Services: an Intermediary Customer Perspective
June-Young Rha
J Korean Soc Qual Manag. 2010;38(3):378
A Study on Improvement of Market Share Rate in Open Market through Service Quality Improvement
Won-Hyung Lee, Jin-Oh An, Yong-Soo Kim
J Korean Soc Qual Manag. 2010;38(3):340
A Study on the Product-Service Valuation of Handset Manufacturer using Fuzzy Integral
Hyo-Seok Yang, Eui-Yeong Hwang, Choon-Burn Yoo
J Korean Soc Qual Manag. 2010;38(1):85
An Exploratory Study on Foreign Labor Standards Accreditation Systems on Outsourcing Manufacturing Firms
Yong-Sik Hwang
J Korean Soc Qual Manag. 2010;38(1):75
A Process Based Service Identification Methodology for Service Oriented Architecture Construction
Jin-Ho Choi, Sang-Hyun Lim
J Korean Soc Qual Manag. 2010;38(1):1
A Study on the Relationship of Process Quality, Outcome Quality, and Management Performance - Combination of Service Quality and BSC Concept for Insurance Industry -
Hyung-Wook Kim
J Korean Soc Qual Manag. 2009;37(4):43
Case study: Improvement of Purchase Conversion Rate in Mobile Game Site using Six Sigma Process
Yong-Soo Kim
J Korean Soc Qual Manag. 2009;37(3):74
Effect of Managerial Ideologies on Service Quality and Organizational Effectiveness - Focused on the Moderating Effect of Job Emotionality -
Yung-Ho Cho, Hye-Sook Lee, Hyung-Do Seo
J Korean Soc Qual Manag. 2009;37(3):18
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