|
|
A Study on the Factor Affecting the Service Commitment in Customer Satisfaction Education: Focused on Financial Institute Employee
Injoung Bae, Soeun Park, Jeongil Choi
J Korean Soc Qual Manag. 2016;44(1):121-138. Published online March 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.1.121
|
|
|
|
|
|
Some Relationships between Measurement Capability Indices of Type 1 Study, Gage R&R Study, and ISO 22514-7
Seung-Hoon Lee, Keun Lim
J Korean Soc Qual Manag. 2016;44(1):77-94. Published online March 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.1.077
|
|
|
|
|
|
A Study on Optimal Operation Conditions for an Electronic Device Alignment System by Using Design of Experiments
Dong Heon Lee, Mi Lim Lee, Suk Joo Bae
J Korean Soc Qual Manag. 2015;43(3):453-466. Published online September 30, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.3.453
|
|
|
|
|
|
A Strategy for EMS Service Quality Improvement Using Kano Model and Improvement-Gap Analysis
Myung Sub Kim, Moon Charn Riew
J Korean Soc Qual Manag. 2015;43(3):397-408. Published online September 30, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.3.397
|
|
|
|
|
|
Development of a Reliability Index using Design, Development and Production Information
Sung Kyu Kim, Jung Won Park, Yong Soo Kim
J Korean Soc Qual Manag. 2015;43(3):373-382. Published online September 30, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.3.373
|
|
|
|
|
|
A study on Mass production stage Tank Battle Management System Environmental Stress Screening test method and application improvement based on Production process data
Jang-Eun Kim, Bo-Hyun Shim
J Korean Soc Qual Manag. 2015;43(3):273-288. Published online September 30, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.3.273
|
|
|
|
|
|
An Effect of SNS Tourism Information Service Quality on User Satisfaction and Reuse Intention: Focusing on Mediating Effect of Value
Tae-Kyung Kim, Chul-Ho Cho
J Korean Soc Qual Manag. 2015;43(2):185-200. Published online June 30, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.2.185
|
|
|
|
|
|
Service Development using Fuzzy QFD in the banking industry
Eun Jin Yu, Choonjong Kwak
J Korean Soc Qual Manag. 2015;43(1):103-123. Published online March 31, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.1.103
|
|
|
|
|
|
A Study on the Interrelationship among Service Quality, Customer Satisfaction and Customer Loyalty by Distribution Channel, in the Dehumidifier Goods Industry
Kyusik Kim, Sangbok Ree
J Korean Soc Qual Manag. 2014;42(4):665
|
|
|
|
|
|
The Effect of Hospital Web Service Quality on Initial Trust and Off-line Visit Intention: Focusing on Medium and Small Size Hospital
Sang-Han Kim, Chul-Ho Cho
J Korean Soc Qual Manag. 2014;42(3):445
|
|
|
|
|
|
Developing CPG for Implementation of CDSS in Digital Hospitals
Hyung-Lae Lee, Chang-Won Won, Sang-Chul Lee, Sang-Chan Park
J Korean Soc Qual Manag. 2014;42(1):81
|
|
|
|
|
|
FMEA Measures for Service Failure Management
Hyun Jung Kim, Qin Rui An, Soo Wook Kim
J Korean Soc Qual Manag. 2014;42(1):43
|
|
|
|
|
|
A Study on Accelerated Life Test of Halogen Lamps for Medical Device
Jae Han Jung, Myung Soo Kim, Heonsang Lim, Yong Soo Kim
J Korean Soc Qual Manag. 2013;41(4):659 DOI: https://doi.org/10.7469/JKSQM.2013.41.4.659
|
|
|
|
|
|
Developing Innovation Index of Hospital Service Using 6 Sigma and SERVQUAL
Ka-Eun Oh, Won-Sook Bak, Sang-Sook Han, Sang-Chan Park, Sang-Chul Lee
J Korean Soc Qual Manag. 2013;41(4):555 DOI: https://doi.org/10.7469/JKSQM.2013.41.4.555
|
|
|
|
|
|
An Empirical Study on the Influence Factors of the Mobile Cloud Storage Service Satisfaction
Kwangdoo Choi, Insu Cho, Heejun Park, Kiwon Lee, Junmo Kang
J Korean Soc Qual Manag. 2013;41(3):381 DOI: https://doi.org/10.7469/JKSQM.2013.41.3.381
|
|
|
|
|
|
Image Improvement and Trust Building of Traditional Medical Service Considered Emotional Attachment
Chul-Ho Cho
J Korean Soc Qual Manag. 2013;41(2):261 DOI: https://doi.org/10.7469/JKSQM.2013.41.2.261
|
|
|
|
|
|
TQM Factors and Their Impact on Service Recovery and Service Performance - In restaurant settings -
Jong Bae Suk, Soong Hwan Chung, Kanghwa Choi
J Korean Soc Qual Manag. 2013;41(1):95 DOI: https://doi.org/10.7469/JKSQM.2013.41.1.095
|
|
|
|
|
|
The Effects of Service Quality of Education on Service Commitment - Focused on Life Insurance Planners -
Injoung Bae, Jeongil Choi, Miseon Kang, Sungeun Lim
J Korean Soc Qual Manag. 2013;41(1):79 DOI: https://doi.org/10.7469/JKSQM.2013.41.1.079
|
|
|
|
|
|
Impact of Product and Service Quality on Service and Product Loyalty in a Automobile Industry
Hye Jeong Bae, Hosun Rhim, Hojung Shin, In-Seok Yang, Seuck-Cheun Yoo
J Korean Soc Qual Manag. 2012;40(4):599 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.599
|
|
|
|
|
|
A Study on Quality Improvement of Website Services
Jun Hyun Park, Min Soo Jun, Choonjong Kwak
J Korean Soc Qual Manag. 2012;40(4):559 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.559
|
|
|
|
|
|
A Study on the Effects of the Port Service Quality on Customer Satisfaction and Performance in Incheon Port
SooMan Kim, HaeSup Choi, Youn Sung Kim, Hong Sung Yoo, Seuck-Cheun Yoo, Seo-Young Kim
J Korean Soc Qual Manag. 2012;40(4):543 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.543
|
|
|
|
|
|
The Effects of the Perceived Call Center Service Quality on Service Loyalty - Focused on Mediating Effects of the Perceived Brand Personality -
Myeong Sik Lee, Gyoung Suk Kim
J Korean Soc Qual Manag. 2012;40(4):531 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.531
|
|
|
|
|
|
A Study on the Priorities of Quality Dimensions for the Quality Competitive Advantage
Sung-Hong Kim
J Korean Soc Qual Manag. 2012;40(2):156 DOI: https://doi.org/10.7469/JKSQM.2012.40.2.156
|
|
|
|
|
|
A Study on the Evaluation of the Service Quality and Revisit Intention in the Defense Logistics Support
Kwang-Ho Woo, Sang-Ryul Shim
J Korean Soc Qual Manag. 2012;40(2):145 DOI: https://doi.org/10.7469/JKSQM.2012.40.2.145
|
|
|
|
|
|
A study on Mobile SNS Attributes Effects on Information share, Relationship formation, and User satisfaction
Sun-Hee Sim, Jae-Young Moon
J Korean Soc Qual Manag. 2012;40(1):60 DOI: https://doi.org/10.7469/JKSQM.2012.40.1.060
|
|
|
|
|
|
Corrective Action Strategy based on SWOT Analysis in Service FMEA
Hyuck-Moo Kwon
J Korean Soc Qual Manag. 2012;40(1):25 DOI: https://doi.org/10.7469/JKSQM.2012.40.1.025
|
|
|
|
|
|
Public Internet Service and Customer Satisfaction with a Focus on Public Agencies in Korea
Hee-Jun Park, Seok-Hee Son, Hong-Sung Kim
J Korean Soc Qual Manag. 2011;39(4):565
|
|
|
|
|
|
A Study on the Relation of Service Quality and Customer Satisfaction in Complex Service System
Hyung-Wook Kim, Yung-Kwan Lee, Sun-Ho Sin
J Korean Soc Qual Manag. 2011;39(4):556
|
|
|
|
|
|
A Study on the Service Quality Assessment Utilizing 6 Sigma - Focused on Domestic Banks -
Jong-Hoon Kim, Gwang-Suk Song, Han-Joo Yoo
J Korean Soc Qual Manag. 2011;39(4):527
|
|
|
|
|
|
QoS Analysis of a Distributed System Considering the Processing Time
Jung-Ho Kim, Jong-Hun Park
J Korean Soc Qual Manag. 2011;39(3):412
|
|
|
|
> Browse Articles > Search
