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An Effect of Image and Satisfaction of Job Information Sites for High Quality Human Resources on Relationship Quality and Loyalty Intention
Chul-Ho Cho
J Korean Soc Qual Manag. 2017;45(2):275-292. Published online June 30, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.2.275
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A study on Service Quality of Defence Quality Assurance Activites using Kano Model & PCSI Index
Hyun-Soo Seo, Jae-Hyun Seo, Hyun-Min Kim
J Korean Soc Qual Manag. 2017;45(2):261-274. Published online June 30, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.2.261
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An Interactive Process Capability-Based Approach to Multi-Response Surface Optimization
In-Jun Jeong
J Korean Soc Qual Manag. 2017;45(2):191-208. Published online June 30, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.2.191
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Service Blueprinting Analysis(SBA) on B2B Courier Services – Focus on Company Y
Youn Sung Kim, Jin Myung Jang, Jungoo Kang, Kyung Mi Bae
J Korean Soc Qual Manag. 2017;45(1):129-138. Published online March 31, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.1.129
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The Effect of Weather Information System’Quality Factor on User Satisfaction and Business Performance
Gwangsuk Song, Gyuwhan Kim, Hanjoo Yoo
J Korean Soc Qual Manag. 2017;45(1):93-116. Published online March 31, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.1.093
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A Study on Quality Dimension and Improvement Priority for Enhancing University Educational Service Satisfaction
Youngsoon Chang, Dajung Jung, Donyun Kim
J Korean Soc Qual Manag. 2017;45(1):11-24. Published online March 31, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.1.011
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Customer perception of auto service quality using Kano-SERVQUAL integrated approach - Focusing on the auto service of ‘H’company -
Hakgyun Kim, Haegeun Song, Young T. Park
J Korean Soc Qual Manag. 2016;44(4):965-981. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.965
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A Study on the Effects of the Mobile Telecommunication Quality on Customer Satisfaction and Customer Loyalty. -Focus on Moderation effect of Switching Barrier-
Byeong-Seo Min
J Korean Soc Qual Manag. 2016;44(4):921-934. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.921
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The Effect of Startup Internship Education Service Quality on Entrepreneurial Capability and Entrepreneurial Intentions
Hong-Sung Yoo, Chul-Ho Cho
J Korean Soc Qual Manag. 2016;44(4):907-920. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.907
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Affective quality improving method for service fields by analysing customers' affective sensory responses
Jaeho Choe, Sungjoon Park
J Korean Soc Qual Manag. 2016;44(4):897-906. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.897
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An Analysis of Ordinary Mail Service Quality Attributes using Kano Model and Decision Tree Model
Hyeon Deok Choi, Moon Charn Riew
J Korean Soc Qual Manag. 2016;44(4):883-895. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.883
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Estimation of Willingness to Pay for Smart Home Service by Contingent Valuation Method
Yonghee Kim, Sung Eun Lim, Jeongil Choi
J Korean Soc Qual Manag. 2016;44(4):833-843. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.833
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A Study on Airline Service Quality Assessment using Potential Customer Satisfaction Improvement Index Based on Kano Model- Centered around Chinese Passengers
lin Qi, Kyu Suk Chung
J Korean Soc Qual Manag. 2016;44(4):813-831. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.813
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The Analysis of Efficiency and Productivity of the Quality of Global Automobile Brands from the Customer's Perspective: Luxury vs. Mainstream Brand
Hyun Jung Kim, Changhee Kim, Kangwha Choi
J Korean Soc Qual Manag. 2016;44(4):771-784. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.771
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Quality Management Study of Weapon System using Ontology
Youngjun An, Yoonho Seo
J Korean Soc Qual Manag. 2016;44(4):735-749. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.735
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Extracting Priorities of Price Reduction for Military Supplies using AHP Analysis
Sangwon Seo, Hwaman Heo, Bongki Jang, Wooyull Hwang, Ilho Jung
J Korean Soc Qual Manag. 2016;44(3):473-486. Published online September 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.3.473
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A Study on Railway Services Improvement Using Quality Function Development Incorporating SERVPERF
Gaojie , Kyungsoo Park, Jaehee Kim
J Korean Soc Qual Manag. 2016;44(2):451-466. Published online June 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.2.451
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A Study on the Determinants of Continuous Usage of New Technology-based Banking System: Focusing on Moderation Effect of User Experience Period
Mi Park, Ki-Ryang Lee, Hyung-Wook Kim
J Korean Soc Qual Manag. 2016;44(2):409-424. Published online June 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.2.409
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An exploratory research on moderate effect of cost leadership and quality leadership strategy to relationship between environmental management practices and performances
Jeong Soo Park, Youn Sung Kim, Byung Chan Chae
J Korean Soc Qual Manag. 2016;44(2):309-320. Published online June 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.2.309
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Literature Review on the Service Quality in KSQM for 50 Years
Youn Sung Kim
J Korean Soc Qual Manag. 2016;44(2):265-276. Published online June 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.2.265
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An Effect of SNS Performance and Arts Information Service Quality on Initial Trust and Prosumer Activity: Focusing on Dance Performance
Sun-Woo Park, Chul-Ho Cho
J Korean Soc Qual Manag. 2016;44(1):199-214. Published online March 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.1.199
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A Study on the Factor Affecting the Service Commitment in Customer Satisfaction Education: Focused on Financial Institute Employee
Injoung Bae, Soeun Park, Jeongil Choi
J Korean Soc Qual Manag. 2016;44(1):121-138. Published online March 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.1.121
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Some Relationships between Measurement Capability Indices of Type 1 Study, Gage R&R Study, and ISO 22514-7
Seung-Hoon Lee, Keun Lim
J Korean Soc Qual Manag. 2016;44(1):77-94. Published online March 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.1.077
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A Study on Optimal Operation Conditions for an Electronic Device Alignment System by Using Design of Experiments
Dong Heon Lee, Mi Lim Lee, Suk Joo Bae
J Korean Soc Qual Manag. 2015;43(3):453-466. Published online September 30, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.3.453
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A Strategy for EMS Service Quality Improvement Using Kano Model and Improvement-Gap Analysis
Myung Sub Kim, Moon Charn Riew
J Korean Soc Qual Manag. 2015;43(3):397-408. Published online September 30, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.3.397
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Development of a Reliability Index using Design, Development and Production Information
Sung Kyu Kim, Jung Won Park, Yong Soo Kim
J Korean Soc Qual Manag. 2015;43(3):373-382. Published online September 30, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.3.373
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A study on Mass production stage Tank Battle Management System Environmental Stress Screening test method and application improvement based on Production process data
Jang-Eun Kim, Bo-Hyun Shim
J Korean Soc Qual Manag. 2015;43(3):273-288. Published online September 30, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.3.273
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An Effect of SNS Tourism Information Service Quality on User Satisfaction and Reuse Intention: Focusing on Mediating Effect of Value
Tae-Kyung Kim, Chul-Ho Cho
J Korean Soc Qual Manag. 2015;43(2):185-200. Published online June 30, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.2.185
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Service Development using Fuzzy QFD in the banking industry
Eun Jin Yu, Choonjong Kwak
J Korean Soc Qual Manag. 2015;43(1):103-123. Published online March 31, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.1.103
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A Study on the Interrelationship among Service Quality, Customer Satisfaction and Customer Loyalty by Distribution Channel, in the Dehumidifier Goods Industry
Kyusik Kim, Sangbok Ree
J Korean Soc Qual Manag. 2014;42(4):665
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