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The Effect of Weather Information System’Quality Factor on User Satisfaction and Business Performance
Gwangsuk Song, Gyuwhan Kim, Hanjoo Yoo
J Korean Soc Qual Manag. 2017;45(1):93-116.   Published online March 31, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.1.093
                                    
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A Study on Quality Dimension and Improvement Priority for Enhancing University Educational Service Satisfaction
Youngsoon Chang, Dajung Jung, Donyun Kim
J Korean Soc Qual Manag. 2017;45(1):11-24.   Published online March 31, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.1.011
                                    
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Customer perception of auto service quality using Kano-SERVQUAL integrated approach - Focusing on the auto service of ‘H’company -
Hakgyun Kim, Haegeun Song, Young T. Park
J Korean Soc Qual Manag. 2016;44(4):965-981.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.965
                              
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A Study on the Effects of the Mobile Telecommunication Quality on Customer Satisfaction and Customer Loyalty. -Focus on Moderation effect of Switching Barrier-
Byeong-Seo Min
J Korean Soc Qual Manag. 2016;44(4):921-934.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.921
                              
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The Effect of Startup Internship Education Service Quality on Entrepreneurial Capability and Entrepreneurial Intentions
Hong-Sung Yoo, Chul-Ho Cho
J Korean Soc Qual Manag. 2016;44(4):907-920.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.907
                              
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Affective quality improving method for service fields by analysing customers' affective sensory responses
Jaeho Choe, Sungjoon Park
J Korean Soc Qual Manag. 2016;44(4):897-906.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.897
                              
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An Analysis of Ordinary Mail Service Quality Attributes using Kano Model and Decision Tree Model
Hyeon Deok Choi, Moon Charn Riew
J Korean Soc Qual Manag. 2016;44(4):883-895.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.883
                              
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Estimation of Willingness to Pay for Smart Home Service by Contingent Valuation Method
Yonghee Kim, Sung Eun Lim, Jeongil Choi
J Korean Soc Qual Manag. 2016;44(4):833-843.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.833
                                 Cited By 3
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A Study on Airline Service Quality Assessment using Potential Customer Satisfaction Improvement Index Based on Kano Model- Centered around Chinese Passengers
lin Qi, Kyu Suk Chung
J Korean Soc Qual Manag. 2016;44(4):813-831.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.813
                              
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The Analysis of Efficiency and Productivity of the Quality of Global Automobile Brands from the Customer's Perspective: Luxury vs. Mainstream Brand
Hyun Jung Kim, Changhee Kim, Kangwha Choi
J Korean Soc Qual Manag. 2016;44(4):771-784.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.771
                              
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Quality Management Study of Weapon System using Ontology
Youngjun An, Yoonho Seo
J Korean Soc Qual Manag. 2016;44(4):735-749.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.735
                              
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Extracting Priorities of Price Reduction for Military Supplies using AHP Analysis
Sangwon Seo, Hwaman Heo, Bongki Jang, Wooyull Hwang, Ilho Jung
J Korean Soc Qual Manag. 2016;44(3):473-486.   Published online September 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.3.473
                              
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A Study on Railway Services Improvement Using Quality Function Development Incorporating SERVPERF
Gaojie , Kyungsoo Park, Jaehee Kim
J Korean Soc Qual Manag. 2016;44(2):451-466.   Published online June 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.2.451
                              
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A Study on the Determinants of Continuous Usage of New Technology-based Banking System: Focusing on Moderation Effect of User Experience Period
Mi Park, Ki-Ryang Lee, Hyung-Wook Kim
J Korean Soc Qual Manag. 2016;44(2):409-424.   Published online June 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.2.409
                              
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An exploratory research on moderate effect of cost leadership and quality leadership strategy to relationship between environmental management practices and performances
Jeong Soo Park, Youn Sung Kim, Byung Chan Chae
J Korean Soc Qual Manag. 2016;44(2):309-320.   Published online June 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.2.309
                              
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Literature Review on the Service Quality in KSQM for 50 Years
Youn Sung Kim
J Korean Soc Qual Manag. 2016;44(2):265-276.   Published online June 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.2.265
                                 Cited By 1
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An Effect of SNS Performance and Arts Information Service Quality on Initial Trust and Prosumer Activity: Focusing on Dance Performance
Sun-Woo Park, Chul-Ho Cho
J Korean Soc Qual Manag. 2016;44(1):199-214.   Published online March 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.1.199
                              
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A Study on the Factor Affecting the Service Commitment in Customer Satisfaction Education: Focused on Financial Institute Employee
Injoung Bae, Soeun Park, Jeongil Choi
J Korean Soc Qual Manag. 2016;44(1):121-138.   Published online March 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.1.121
                              
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Some Relationships between Measurement Capability Indices of Type 1 Study, Gage R&R Study, and ISO 22514-7
Seung-Hoon Lee, Keun Lim
J Korean Soc Qual Manag. 2016;44(1):77-94.   Published online March 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.1.077
                              
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A Study on Optimal Operation Conditions for an Electronic Device Alignment System by Using Design of Experiments
Dong Heon Lee, Mi Lim Lee, Suk Joo Bae
J Korean Soc Qual Manag. 2015;43(3):453-466.   Published online September 30, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.3.453
                                 Cited By 1
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A Strategy for EMS Service Quality Improvement Using Kano Model and Improvement-Gap Analysis
Myung Sub Kim, Moon Charn Riew
J Korean Soc Qual Manag. 2015;43(3):397-408.   Published online September 30, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.3.397
                                 Cited By 2
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Development of a Reliability Index using Design, Development and Production Information
Sung Kyu Kim, Jung Won Park, Yong Soo Kim
J Korean Soc Qual Manag. 2015;43(3):373-382.   Published online September 30, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.3.373
                                 Cited By 2
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A study on Mass production stage Tank Battle Management System Environmental Stress Screening test method and application improvement based on Production process data
Jang-Eun Kim, Bo-Hyun Shim
J Korean Soc Qual Manag. 2015;43(3):273-288.   Published online September 30, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.3.273
                                 Cited By 2
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An Effect of SNS Tourism Information Service Quality on User Satisfaction and Reuse Intention: Focusing on Mediating Effect of Value
Tae-Kyung Kim, Chul-Ho Cho
J Korean Soc Qual Manag. 2015;43(2):185-200.   Published online June 30, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.2.185
                           Cited By 4
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Service Development using Fuzzy QFD in the banking industry
Eun Jin Yu, Choonjong Kwak
J Korean Soc Qual Manag. 2015;43(1):103-123.   Published online March 31, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.1.103
                                 Cited By 4
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A Study on the Interrelationship among Service Quality, Customer Satisfaction and Customer Loyalty by Distribution Channel, in the Dehumidifier Goods Industry
Kyusik Kim, Sangbok Ree
J Korean Soc Qual Manag. 2014;42(4):665
            
The Effect of Hospital Web Service Quality on Initial Trust and Off-line Visit Intention: Focusing on Medium and Small Size Hospital
Sang-Han Kim, Chul-Ho Cho
J Korean Soc Qual Manag. 2014;42(3):445
            
Developing CPG for Implementation of CDSS in Digital Hospitals
Hyung-Lae Lee, Chang-Won Won, Sang-Chul Lee, Sang-Chan Park
J Korean Soc Qual Manag. 2014;42(1):81
            
FMEA Measures for Service Failure Management
Hyun Jung Kim, Qin Rui An, Soo Wook Kim
J Korean Soc Qual Manag. 2014;42(1):43
            
A Study on Accelerated Life Test of Halogen Lamps for Medical Device
Jae Han Jung, Myung Soo Kim, Heonsang Lim, Yong Soo Kim
J Korean Soc Qual Manag. 2013;41(4):659
DOI: https://doi.org/10.7469/JKSQM.2013.41.4.659
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