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The Relationship between Internal Marketing and Service Quality in Telecommunication Sector
Kwan-Young Ahn, Rho-Gook Park
J Korean Soc Qual Manag. 2007;35(4):78
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Development and Application of An Integrated Model for Quality Management Systems
W.S. Shin, J.S. Yoo, S.B. Na
J Korean Soc Qual Manag. 2007;35(3):75
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Causal Relationship among Business Criteria in Korean National Quality Award
Jae-Young Moon, Sang-Chul Lee, Jae-Hee Suh, Yung-Ho Suh
J Korean Soc Qual Manag. 2007;35(3):55
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Implications of TMF and QuEST Programs to Global Standardization Activities on Internet QoS in the Era of Digital Convergence
Do-Hoon Kim
J Korean Soc Qual Manag. 2007;35(3):37
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Measuring the Service Quality of Mobile Internet and Studying the Effects on Marketing Performance
Yoon-Seo Park, Seung-In Lee, Sam-Kwon Kim, Liu Yang
J Korean Soc Qual Manag. 2007;35(2):63
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Relationship between Business-to-Business Service Quality and Loyalty : An Application of the IMP Model
Ja-Young Choi, Ju-Young Park
J Korean Soc Qual Manag. 2007;35(1):124
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The Study on the Effect of Health Care Service Quality upon Customer Loyalty : Based upon SERVPERF
Sang-Sook Han, In-Sun Son, Ja-Chul Gu, Sang-Chul Lee
J Korean Soc Qual Manag. 2007;35(1):61
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An Affection of Blog Service Quality on Service Value and Customer Satisfaction : Focusing on Cyword
Chul-Ho Cho, Byung-Suh Kang
J Korean Soc Qual Manag. 2007;35(1):35
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A Study on Evaluation of Service Quality in the Retail Industry using the 6 sigma
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2006;34(4):110
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The Analysis of Human Error for Improving Customer Counseling Service Quality
Woong-Hee Park
J Korean Soc Qual Manag. 2006;34(4):78
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Service Quality of Internet-based Lecture and In-class Lecture at the University Level
Jae-Hong Yoon
J Korean Soc Qual Manag. 2006;34(4):65
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Effectiveness of incisions, and Dressing to increase Medical Quality : In Linear or Sigmoid Incisions, and Liquid Wound Dressing for Computer Image Guided Craniotomy
Joon Cho, Kee-Soo Eum, Dong-Kue Lee, Keun-Sang Park, Mi-Young Kim
J Korean Soc Qual Manag. 2006;34(4):40
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The Moderated Effect of Quality Management Program on the Efforts of Quality Management to Performance
Yeong-Hoon Kwon
J Korean Soc Qual Manag. 2006;34(3):41
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A Study on the Application of CMMI for Aircraft Software Development Process Improvement
Sung-Ju Lee, Jae-Wook Yoon, Jai-Hyun Byun
J Korean Soc Qual Manag. 2006;34(3):1
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A Moderating Effect of CEO Support on the Relationship between SCM Practice and SCM Performance
Sun-Hee Youn, Hyoung-Wook Kim, Ho-Suk Choi
J Korean Soc Qual Manag. 2006;34(2):107
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Replication of Internal Service Quality Battery : The Assessment of Its Reliability and Validity
Gi-Du Kang
J Korean Soc Qual Manag. 2006;34(2):77
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Application of Six-sigma Management Innovation in Telecommunication Service Industry : A Case of Applying Six Sigma in KT
J Korean Soc Qual Manag. 2006;34(2):68
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An Effect of Service Quality Factors on Customer Satisfaction in Infant Education Institutes : Centered on the Comparison of Kindergartens and Daycare Centers
J Korean Soc Qual Manag. 2006;34(2):48
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Developing Instruments for Measuring the Effectiveness of the Korean National Quality Award
Jae-Young Moon, Sang-Chul Lee, Yung-Ho Suh
J Korean Soc Qual Manag. 2006;34(2):22
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Development and Application of Calibration Interval Analysis Program for Measurement Quality and Reliability Improvement
Byoung-Sun Park, Ung-Hwan Ahn, Joong-Jae Cho
J Korean Soc Qual Manag. 2006;34(1):54
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A Quality Data Mining System in TFT-LCD Industry
Hyun-Woo Lee, Ho-Soo Nam
J Korean Soc Qual Manag. 2006;34(1):13
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A Dynamic Resource Allocation on Service Quality of Internet Shopping-mall
Soo-Il Kwak, Kang-Hwa Choi, Soo-Wook Kim
J Korean Soc Qual Manag. 2005;33(4):21
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A Study on the Classification of KTX Customers by the Kano Model and Customer Satisfaction and Switching Barriers : Comparing with the Airline and Express Bus Customers
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2005;33(3):71
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Measuring Service Quality of Management Consulting
Byung-Ho Park, Dong-Won Lee, Youn-Sung Kim
J Korean Soc Qual Manag. 2005;33(3):47
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A Systematic Generation of CTQ Candidates in DFSS/C : Methodology Development and A Case Study
Kwang-Jae Kim, Dae-Kee Min, Deok-Hwan Kim, Bong Choi, Pal-Hun Lee, Seung-Hyun Lee
J Korean Soc Qual Manag. 2005;33(2):74
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The Study of Measure of Company Quality Competitive by using MTS Method
Chul-Min Ji, Sang-Bok Ree
J Korean Soc Qual Manag. 2005;33(2):64
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An Application of the HoQ Framework to Website Performance Improvement: Case Study of an Online Education Website
Do-Hoon Kim, Young-Ho Suh, In-Sung Roh
J Korean Soc Qual Manag. 2005;33(2):40
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An Empirical Study on the ISO 9000 Follow-up Management Practices of Korean Small Enterprises
Lee Jae-Kwan
J Korean Soc Qual Manag. 2004;32(4):78
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A Study on the Effects of ISO 9001/2000 Certification Factors on Performance of Service Quality and Customer Satisfaction
Kim Jae Hwan
J Korean Soc Qual Manag. 2004;32(4):64
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A Study on the Logistics Service Quality, Customer Satisfaction, Relationship Quality and Repurchase Intention in Internet Shopping Mall
An Un-Seok
J Korean Soc Qual Manag. 2004;32(4):30
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