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An Analysis of Digital Quality Management Levels in Manufacturing and Service Industries Based on DQM Model
Hojun Song, Wan Seon Shin, Youn Sung Kim, Seo Young Kim, Siyoul Kim
J Korean Soc Qual Manag. 2026;54(2):375-393. Published online June 30, 2026 DOI: https://doi.org/10.7469/JKSQM.2026.54.2.375
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A Multi-Group Structural Comparison of the Service Quality-Relationship Quality-Continuous Use Intention Model by Customer Characteristics
Jong Won An, Wook Bin Leem
J Korean Soc Qual Manag. 2026;54(2):295-321. Published online June 30, 2026 DOI: https://doi.org/10.7469/JKSQM.2026.54.2.295
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A Study on the Impact of Cultural Quotient on the Cooperative Behavior: Focusing on Hotel Employees
Jiin Hwang, Jongwoo Park
J Korean Soc Qual Manag. 2026;54(2):173-196. Published online June 30, 2026 DOI: https://doi.org/10.7469/JKSQM.2026.54.2.173
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A Study on Improving the Quality of Adult Day Care Services Using Kano–QFD Integrated Analysis
Seohyoun Park, Sangshik Lee, DonHee Lee
J Korean Soc Qual Manag. 2026;54(1):97-113. Published online March 31, 2026 DOI: https://doi.org/10.7469/JKSQM.2026.54.1.97
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A Study on Quality Assurance System Improvement for Military Commercial Goods Procurement
Myungjin Chung, Jingu Heo, Jeongil Choi, Sunguk Lim
J Korean Soc Qual Manag. 2025;53(4):579-592. Published online December 31, 2025 DOI: https://doi.org/10.7469/JKSQM.2025.53.4.579
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A Study on the Relationship Between Sustainable Education Quality and Job Competency of Organizational Members: A Comparative Analysis Between Supervisors and Employees
Seung Bae Hong, Gye Soo Kim
J Korean Soc Qual Manag. 2025;53(3):361-379. Published online September 30, 2025 DOI: https://doi.org/10.7469/JKSQM.2025.53.3.361
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A Study on the Efficiency of Airport Considering User Satisfaction
Yeongjun Kim, Changhee Kim
J Korean Soc Qual Manag. 2025;53(2):221-236. Published online June 30, 2025 DOI: https://doi.org/10.7469/JKSQM.2025.53.2.221
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A Study on Mapping Quantitative Performance to Perceived Service Quality of the Attachable/Detachable Wheelchair Automation Device: Preliminary and Augmented Application for SERVQUAL based Usability Assessment
Changhoon Jeon, Sangchan Park, Gayoung Park
J Korean Soc Qual Manag. 2025;53(2):137-152. Published online June 30, 2025 DOI: https://doi.org/10.7469/JKSQM.2025.53.2.137
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The Impact of Early Childhood Education Service Quality on Recommendation Intention through Service Value and Brand Image Perception
Yeo Won Lee, Min Jae Gil, Jong Woo Park
J Korean Soc Qual Manag. 2025;53(1):33-51. Published online March 31, 2025 DOI: https://doi.org/10.7469/JKSQM.2025.53.1.33
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User Experience Data-Based Quality Evaluation for Micro Electric Vehicle Mobility Services
Munwon Lim, Yunhee Kim, Donghwan Jeon, Beomjun Kim, Jongnam Kim, Minjae Kim, Huiseon Choi, Suk Joo Bae
J Korean Soc Qual Manag. 2024;52(4):717-728. Published online December 31, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.4.717
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Analyzing Factors Influencing Customer Satisfaction and Dissatisfaction: An Integrated Approach Using Servicescape, SERVQUAL, and the Kano Model
Eun Hye Kim, Hyeon Dong Kim, Ki-Hyun Um
J Korean Soc Qual Manag. 2024;52(4):675-698. Published online December 31, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.4.675
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Does Artificial Intelligence (AI)-based Applications Improve Operational Efficiency in Healthcare Organizations?: Opportunities and Challenges
DonHee Lee
J Korean Soc Qual Manag. 2024;52(3):557-574. Published online September 30, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.3.557
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A Study on the Educational Service Quality of Regional Private University for Student Satisfaction
Do-Hee Kwon
J Korean Soc Qual Manag. 2024;52(3):545-555. Published online September 30, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.3.545
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A Study on the Effect of Educational Service Quality and Communication on Customer Loyalty through Customer Satisfaction and Customer Trust
Eun Joung KIM, Jeong Ok HA, Jong Woo PARK
J Korean Soc Qual Manag. 2024;52(1):57-75. Published online March 31, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.1.57
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The Effect of Scuba Diving Resort Service Quality on Customer Satisfaction and Revisit Intention: Focusing on the Moderating Effect of Perceived Risk Attributes
Yun Bom Sung, Yonghwi Noh
J Korean Soc Qual Manag. 2023;51(4):589-606. Published online December 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.4.589
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The Effects of Service Quality and Sensibility Quality on Brand Fanship – For Parents of Early Childhood Education Institutions
Mi Hyun Ryu, Dong Hyuk Jo
J Korean Soc Qual Manag. 2023;51(3):347-362. Published online September 30, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.3.347
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A Study of the Effects of an Apartment Community's Servicescape on Resident Satisfaction and Quality of Life: A Focus on New Hope Town
Youn Hee Hwang, Jong Woo Park
J Korean Soc Qual Manag. 2023;51(3):329-346. Published online September 30, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.3.329
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Service Recovery and Employees’ Authenticity: Focusing on the Moderating Effects of Authenticity on Service Compensation
Shuai Lee, Yonghwi Noh, Seung Kook Choi
J Korean Soc Qual Manag. 2023;51(2):247-261. Published online June 30, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.2.247
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A Study on the Effects of Educational Service Quality of Lifelong Education Institutions on Job Preparation Behavior of Adult Learners
Min Jae Gil, Jong Woo Park
J Korean Soc Qual Manag. 2023;51(1):79-96. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.79
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Analysis of the COVID-19 Pandemic-Driven Effect Changes of Quality Factors on Customer Satisfaction in Korean Police Civil Affairs Service
Seon-Kwan Yeo, Jong-Hyuk Lee, Won-Jun Choi, Ki-Hun Kim
J Korean Soc Qual Manag. 2023;51(1):67-78. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.67
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Injection Process Yield Improvement Methodology Based on eXplainable Artificial Intelligence (XAI) Algorithm
Ji-Soo Hong, Yong-Min Hong, Seung-Yong Oh, Tae-Ho Kang, Hyeon-Jeong Lee, Sung-Woo Kang
J Korean Soc Qual Manag. 2023;51(1):55-65. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.55
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Analysis of Defence Service Quality using PCSI Index and an Empirical Comparative Analysis - Focusing on Small Businesses less than 100 Employees
Yoon-Wook Nam, Dong-Hyeon Ko, Hyun-Min Kim, Kowan-Woo Lee
J Korean Soc Qual Manag. 2023;51(1):37-54. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.37
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A Study on the Effect of Public Library Service Scape on Customer Loyalty
Young Hee Kim, Dong Hyuk Jo
J Korean Soc Qual Manag. 2023;51(1):19-36. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.19
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Competitive Advantage Strategy of Educational Service Quality on Digital Transformation : Focusing on W-Company
Hee Soo Chin, Dong Won Lee, DonHee Lee
J Korean Soc Qual Manag. 2022;50(4):843-861. Published online December 27, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.4.843
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Violation Pattern Analysis for Good Manufacturing Practice for Medicine using t-SNE Based on Association Rule and Text Mining
Jun-O Lee, So Young Sohn
J Korean Soc Qual Manag. 2022;50(4):717-734. Published online December 27, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.4.717
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A Study on Factors Affecting Intention to Use Online Collaboration Tools for the Non-Face-to-Face Educational Environment
Jay Seo, Sunju An, Jeongil Choi
J Korean Soc Qual Manag. 2022;50(3):571-591. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.571
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Examining User Perception about Airline Untact Service Quality
Sojeong Lee, Jaeyoung An, Haejung Yun
J Korean Soc Qual Manag. 2022;50(3):545-570. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.545
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A Study on the Development and Effectiveness of ISO13485: 2016 Education Programs for Domestic Medical Device Manufacturers
Seul-Bi Lee, Giho Kang, Wonseuk Jang, Byeong-Ju Kwon
J Korean Soc Qual Manag. 2022;50(3):503-515. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.503
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A Study on the Acceptance Intention of Autonomous Mobility Service Based on the UTAUT
Seulki Lee
J Korean Soc Qual Manag. 2022;50(3):491-502. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.491
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The Relationship between Employees’ ESG Perception and Service Quality: A Multi-level Analysis in the Korean Parcel Delivery Industry
Su-Yol Lee, JaeHeum Park
J Korean Soc Qual Manag. 2022;50(3):407-424. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.407
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