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Author :
Young-Mo Kim 2 Articles
16 A Multiple-Item Scale for Measuring Service Quality - Primarily on the shipping service quality -
Jong-In Lee, Young-Mo Kim
J Korean Soc Qual Manag. 1994;22(3):16
            
89 A Note on the Small-Sample Calibration
Jong-In Lee, Young-Mo Kim
J Korean Soc Qual Manag. 1994;22(2):89
            
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