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Yoonjin Kim 1 Article
483 A Study on Development of Multi-item Scale for Assessing Airline Cabin Service Quality
Yoonjin Kim, Youn Sung Kim
J Korean Soc Qual Manag. 2017;45(3):483-502.   Published online September 30, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.3.483
                                    
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