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Author :
Hyun Jung Kim 3 Articles
771 The Analysis of Efficiency and Productivity of the Quality of Global Automobile Brands from the Customer's Perspective: Luxury vs. Mainstream Brand
Hyun Jung Kim, Changhee Kim, Kangwha Choi
J Korean Soc Qual Manag. 2016;44(4):771-784.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.771
                              
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43 FMEA Measures for Service Failure Management
Hyun Jung Kim, Qin Rui An, Soo Wook Kim
J Korean Soc Qual Manag. 2014;42(1):43
            
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