A Comparative Study on Total Quality Management Education between Manufacturing and Service Companies in Korea

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Journal of Korean Society for Quality Management > Volume 31(4); 2003 > Article

Journal of Korean Society for Quality Management 2003;31(4): 55-.

우리나라 제조기업과 서비스기업의 TQM 교육실태 비교연구

유한주

숭실대학교 경영학부

A Comparative Study on Total Quality Management Education between Manufacturing and Service Companies in Korea

ABSTRACT

Total quality management (TQM) is regarded as a tool for improving the competitiveness not only for a manufacturing sector, but also for a service sector, The objective of this paper is to classify TQM education by management level, to identify how TQM education be implemented by the type of industry, to analyze the relationship of TQM education with business performance, and finally to analyze the difference between companies with ISO certification and those without ISO certification in terms of TQM education. The findings suggest that there was a significant difference between manufacturing and service sector in TQM education level. Also, the relationship of TQM education with business performance was partially correlated. Finally there was no significant difference between companies with ISO certification and those without ISO certification in terms of TQM education.

Key Words: TQM education;manufacturing;service;comparative study;