A Construction Model of Quality Management System in Public Administration Sector by ISO 9001:2000 / KS A 9001:2001

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Journal of Korean Society for Quality Management > Volume 29(4); 2001 > Article

Journal of Korean Society for Quality Management 2001;29(4): 65-.

ISO 9001:2000 / KS A 9001:2001에 의한 공공행정 부문의 품질경영시스템 구축 모델

우정열¹, 황승국¹, 강성수²

¹한국능률협회
²경남대학교 벤처창업학부

A Construction Model of Quality Management System in Public Administration Sector by ISO 9001:2000 / KS A 9001:2001

ABSTRACT

ISO 9001:1994 / KS A 9001:1998 was recently revised as ISO 9001:2000 / KS A 9001:2001, so as to be used in non-manufacturing companies as well. In this paper, a model for quality management system in public administration sector was proposed by customizing ISO 9001:2000 / KS A 9001:2001. The proposed model is compatible with ISO 9001:2000 / KS A 9001:2001, and expected to be used as a guideline for those people who are involved in establishing quality administration system in public sector.

Key Words: Public Administration;ISO 9001:2000;Quality Management System;