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Journal of Korean Society for Quality Management 1990;18(1): 21-. |
| 통화서비스의 품질기준에 관한 연구 |
| 조한벽, 김재연 |
| 한양대학교 산업공학과 |
| A Study on the Quality of Real Call Time Service |
| Han-Byeok Jo, Jae-Yeon Kim |
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| ABSTRACT |
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In this paper, the capacity of system which provides the real time response call service to the customer is studied. The quality of call service depends on the response time of the service in the system. Therefore, the focus of this paper is to investigate the capacity of system under the restriction of response time. In this paper, the system is modeled by queueing network. The analytical method is applied to solve this queueing network. The solution of the model has product form solution. To get the reasonable capacities, nonlinear programming problem is formulated and is solved by GINO. |
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